Trauma-Informed Customer Service 

The needs and lives of customers are changing, and people are interacting with customer service representatives in ways that have become more emotionally charged and mentally overwhelming. Customers are needing a higher level of support, while employees are experiencing increased burnout. Trauma-Informed Customer service equips staff with skills to serve ALL customers more effectively, mitigate burnout, and elevate the quality of service delivery.

What’s in Trauma-Informed Customer Service Training? 

  • Learn about common signs of stress and trauma 

  • Understand core values of trauma-informed service delivery

  • Discuss boundary-setting as a tool for better service delivery

  • Review and discuss essential active listening skills 

  • Learn common difficulties in provider-service user dynamics 

  • Brainstorm trauma-informed service delivery implementation for your workplace